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SKYTRAX Research, established in 1989, are specialist Research Advisors
to the air transport industry. It is a privately owned UK company based
in London
The company now operate the world's most comprehensive range of airline, airport
and air travel customer surveys. These currently include:
 World Airline Passenger Satisfaction Survey
World Airport Customer Satisfaction Survey
Airline of the Year Survey
Airport of the Year Survey
World Airline Awards
World Airport Awards
The SKYTRAX consumer air travel site has established itself as the leading
reference and information guide for both the world airline and airport
industries across the globe. Offering Passenger Forums for over 550 airlines
and 650 airports, the site also enables customers to have access to the
exclusive World Airline Star Ranking programme details.
Passenger Air Travel Guide
For those travellers that fly First and Business Class, SKYTRAX also provide a unique selection of
global, premium airline Seating Guides. These can be accessed at:
Premium Seat Guides
Skytrax undertake Product, Service and Passenger research studies for
airlines, airline alliances, airports and related air transport product
and service suppliers across the globe - offering an unrivalled
experience and knowledge of this specialist market.
Competitive and Front-Line Quality Performance evaluations comprises
core services, having worked for over 210 airlines and 65 airports in
recent years.
A global leader in air transport research, all Skytrax staff are
industry professionals - offering the most diverse and detailed
knowledge of this specialist market.
"Professional air transport research by air transport professionals" is
the ethos that enables us to provide the highest standard and quality of
research services. This level of expertise is a key differentiator from
"generic" research organisations that have tried to diversify their
services into the aviation industry.
For more information about Skytrax, or to enquire about aviation
research services, please contact :
Mr Peter Miller
Director Marketing
SKYTRAX GROUP
Email: miller@airlinequality.com
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