AIRTRAX | The Airline Customer Satisfaction Survey

AirTrax - Customer Satisfaction Survey

AirTrax is the leading, global passenger satisfaction benchmark designed for airlines. It allows airlines to track and compare satisfaction ratings against competitors. This in-depth customer satisfaction research programme covers the front-line Product and Service aspects of today's passenger air travel experience.

This leading global passenger survey conducted by specialist aviation research organisation, SKYTRAX, lets passengers demonstrate their true levels of Customer Satisfaction for over 600 airlines across the globe.


	The Passenger's Choice Awards are decided by over 18 million air travellers, from more than 100 nationalities. The survey methodology is audited each year to ensure full transparency, and to guarantee maximum integrity to winners of the Passenger's Choice Awards. In the 2010 Passenger's Choice Award results, over 215 airlines and 207 airports across the globe were voted for by air travellers.

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