Air Berlin Customer Satisfaction Survey of Air Berlin Product and Service standards

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AIR BERLIN CUSTOMER SATISFACTION SURVEY

Your chance to win a Sony Vaio VGN-TT11LN/B ultra-sleek laptop!

Every entry completed in FULL will enter your e-mail address into our 6 weekly draw - only 1 entry for Air Berlin per customer is valid. The draw offers a chance to win an ultra sleek Sony VAIO VGN-TT11LN/B!

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Survey Prize Draw Terms

PLEASE NOTE : ALL questions must be answered

1. When did you last travel with Air Berlin ?

in the last month

in the last 2-6 months

more than 6 months ago

2. What route did you travel on your last trip with Air Berlin ?

From .... To .... (Enter Airport names or Airport codes)

3. Did you pay more for an "extra- legroom" seat?

Yes

Based upon your Air Berlin trip in Question 2 above, please tell us how satisfied you were with the areas of Product and Service listed here.

* IMPORTANT Please Select the No Opinion option if you have not experienced or used any of the items listed


4. ON THE GROUND	Very Good	Good	Fair	Bad	Very Bad	No opinion
a - Website user-friendliness

b - Online Seat Booking / Online Check-In

c - Airport check-in : waiting time / efficiency

d - Flight boarding efficiency

e - Timeliness of destination baggage delivery


5. ONBOARD THE FLIGHT : Product	Very Good	Good	Fair	Bad	Very Bad	No opinion
a - Seat Comfort

b - Cabin cleanliness / Cabin condition

c - Cleanliness of Washrooms

d - Airline magazine

f - Cabin Air quality / Cabin temperature

g - Inflight Entertainment

h - Onboard Meals & Beverages


6. ONBOARD THE FLIGHT : Staff Service	Very Good	Good	Fair	Bad	Very Bad	No opinion
a - Welcome & Assistance boarding flight

b - Serving Meals & Beverages

c - Cabin Presence thru flight

d - Answering the Call button

e - Language skills

f - Friendliness of service

g - Staff Grooming / Uniforms



7. Would you recommend Air Berlin to your friends, family or work colleagues ?
Yes	Maybe	No

8. Do you consider that Air Berlin offers value for money ?
Yes	No

9. Please tell us about yourself

9a - Your age group .....

18-39 yrs 40-59 yrs 60+ yrs

9b - The country where you live .....

10. Please enter your e-mail address

*This is required to verify your Survey entry