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American Airlines CUSTOMER SATISFACTION SURVEY American Airlines Customer Satisfaction Survey Airport Onboard

   
 

AMERICAN AIRLINES CUSTOMER SATISFACTION SURVEY : 2008


This American Airlines Customer Satisfaction Survey will take about 2-3 minutes to complete. To quality for entry into the Survey Prize Draw, please note that ALL sections need to be completed in full.

 Survey Prize draw information




1.   How many flights have you taken with American Airlines in the last 12 months ?

        (Count return trip as 2 flights)

1-6 flights

7-12 flights

13+ flights



2.   Which cabin did you "normally" travel for these American Airlines flights ?

First Class

Business Class

Economy / Coach Class



Please complete the "Satisfaction" Questions below:

Each Question lets you use a 1 to 10 Satisfaction rating  :   10 = Extremely Satisfied / 1 = Extremely Dissatisfied

If you have not experienced an item shown in a Question, please select the n/a option


 

<--   Very Satisfied   -->

 <--               Moderately Satisfied               -->

 <--   Very Dissatisfied   -->

3.  Airline Web site : Ease of usage / booking flights etc

 

10

9

8

7

6

5

4

3

2

1

n/a
 



4.  Airline Web site : Online Check-in / Manage Booking facility

 

10

9

8

7

6

5

4

3

2

1

n/a
 



5.  Airport Check-in : Standard of Service

 

10

9

8

7

6

5

4

3

2

1

n/a
 



6.  Airline Lounge : Comfort & Lounge utility

 

10

9

8

7

6

5

4

3

2

1

n/a
 



7.  Flight Boarding : Efficiency / Systems

 

10

9

8

7

6

5

4

3

2

1

n/a
 



8.  Aircraft Seats : Comfort of Seats

 

10

9

8

7

6

5

4

3

2

1

n/a
 



9.  Cabin : Cleanliness and Presentation

 

10

9

8

7

6

5

4

3

2

1

n/a
 



10.  Onboard Catering : Standard of Meals

 

10

9

8

7

6

5

4

3

2

1

n/a
 



11.  Inflight Entertainment : Overall Standard

 

10

9

8

7

6

5

4

3

2

1

n/a
 



12.  Airline Onboard Magazine : Interest / Presentation

 

10

9

8

7

6

5

4

3

2

1

n/a
 



13. Cabin Staff : Service Efficiency

 

10

9

8

7

6

5

4

3

2

1

n/a
 



14. Cabin Staff : Friendliness of Service

 

10

9

8

7

6

5

4

3

2

1

n/a
 



15.   Select your Age group

18-29 yrs

30-39 yrs

40-49 yrs

50-59 yrs

60+ yrs



16.   Select your Gender

Male

Female



17.   Please enter the Country where you live




18.  Your E-mail address

*required

E-mail address is required for Entry verification only -  privacy ruling is applied by Skytrax





 




IMPORTANT - only 1 entry per airline / per person is permitted 








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